Goop Refund Policies – Goop Help Center

Goop accepts returns on eligible full-priced items within thirty (30) days from the date that the item was delivered to you. goop accepts returns on eligible reduced-price (or “sale”) items within fourteen (14) days from the date that the item was delivered to you. Items must be returned unopened/unused, with tags, in their original packaging. Any items that are damaged when we receive them are not eligible for a refund. If a returned item is open or used, any refund shall be at goop’s discretion according to goop’s terms for the refund (which may include setting up a goop account for a store credit refund).

For US returns:

Go to returns.goop.com. Enter your order number and the zip code where your order was shipped and click “Start a Return.” You’ll be redirected to the Happy Returns Return Center. Check which item(s) you would like to return and select the reason for return.
You will be provided a pre-paid shipping label. Print the pre-paid shipping label, affix it to your package and take the package to a USPS location.

Note: Depending on the content of your returns, you may be able to drop off your items at a Happy Returns Bar. We’ll let you know when this option is available to you. For general information about Happy Returns and the Return Bar, click here.

Please note that goop charges a $10 restocking fee for all US returns regardless of your return method, which will be deducted from your refund.

For assistance with all skincare, makeup, haircare, and fragrance items that have been opened, tried or tested, please reach out to our Customer Experience team here to receive instructions on how best to go about your return. Kindly note that these items are only eligible for store credit, not a refund.

For Canadian returns:

Please reach out to our Customer Experience team here with your order number to initiate a return. We can then email you a pre-paid return shipping label along with the required the necessary return commercial invoice.
Restocking fee is CAD $20 for Canadian returns.
Please note that refunds are issued in the currency the order was originally placed in regardless of fluctuations in exchange rate.
Upon receipt of your return, we will confirm your refund via email. Please note that taxes will be refunded along with the items you sent back, however, duties will not be refunded.

If you have any further questions, please reach out to our Customer Experience team here.

Late Returns

Any item returned after 40 days of receipt is not eligible for refund.

Items Not Eligible for Return

Please note that we do not accept returns of intimate apparel, earrings, any personalized or custom-made products, final sale merchandise, or products that are specified as non-returnable in its description, unless they are faulty. Any exceptions to this policy will be listed under product details on the product page. Returns are not allowed on any pop-up shop purchases.

Exchanges

We do not accept exchanges, as items may sell out while the requested exchange is returned and processed. We encourage you to return the original item, and go to goop.com to purchase the correct item in a new order.

Receiving a Refund

A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the Product price less the return restocking fee if applicable. Any duties paid for orders shipped to Canada will NOT be refunded. Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.

Some of the products we sell are shipped directly by the vendor. If this is the case, you will find this information on the item’s product page, in the “Shipping & Returns” dropdown menu, along with information about the return policy for that item. Please note that if your item is shipped from the vendor, we will share the shipping and contact information you provide at checkout with that vendor so that they can complete your shipment.